Email not getting triggered in other environament

Question

Hi,
I used email-template to send the custom mail which is working in one environment . But once is it moved to higher environment , emails are not getting triggered. Since I’m new to this I just wanted to know whether we have to do some sort of configuration or something ?

anieissac · Answer

hi ,
I assume you are using Collibra Data Intelligence Cloud(cloud version)
please check collibra logs to see if there is any specific error for email delivery.
you can also request Collibra support team to check email logs from your instance. if there is no other issues, please work with your organization network team to see if there is any filter for emails from collibra server.
regards
Anie

1	Grant Rollerson SUNCORP CORPORATE SERVICES PTY LTD
2	Tom Friesen Algonquin College
3	SB S Benson Plus3 IT
4	S stefan_busch
5	Brian Lloyd USA TODAY Co.
6	D daverichard