A problem occurred while sending email for user

Hello,

I have a custom “Simple Approval Technical” workflow which was working fine before but now its giving an error when I try to approve/reject a technical asset.

A problem occurred while sending email for user with group ‘workflow-notifications’ and section ‘simpleApprovalProcessTechnical’.

Please let me know how can I fix this issue?

shikhabhandari

Posted 5 years ago · Edited 1 year ago·Last reply 5 years ago

3 comments

shikhabhandari

OP5 years ago · Edited

Hi George,

Thanks for your reply, Yes the email templates were missing, I added them and it works fine.

Thanks,
Shikha

georgecheung

·5 years ago · Edited

Hi Shikha,
From the description of the error message, it sounds like the email templates are not found in the expected folder: simpleApprovalProcessTechnical
Can you confirm if the email templates are present?
If they are not, then they will need to be added in order for the workflow to proceed to approve/reject the asset.

arthurburkhardt

·5 years ago · Edited

not enough info (what error? what code is breaking?)
coaching services are great at troubleshooting and providing you with bits of code you can reuse