Unable to reset Collibra account password in SSO enabled environment

Question

Hello Data Community,

We are currently working in a SSO enabled environment. User accounts created through SSO are unable to receive the password reset email from Collibra platform. We are using version 2021.07.

Has anyone experienced this problem? If so, did you resolve it through your IDP or did Collibra have to provide a solution?

Thank you

Former User · Answer

Hi, User accounts created through SSO do not have a password in Collibra. The authentication happens on the customer’s IDP side and any password resets need to be handled on that IDP. Best Regards

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