Xecurify - impossible to login | Product Q&A

Xecurify - impossible to login

Since this morning, it is impossible to log into xecurify, the SSO solution for all collibra services.
I wanted to open a support ticket, but… I have to log in first.

All my colleagues cannot log in either. Does this affect other people?

Any information about the problem and resolution?

arthurburkhardt

Posted 4 years ago · Edited 1 year ago·Last reply 4 years ago

4 comments

ANTOINE CHAUVET

·4 years ago · Edited

Hello everyone,

This should be fixed now.
Can you please confirm @arthur.burkhardt?

Kind regards,
Antoine

arthurburkhardt

OP4 years ago · Edited

Yes, that works for me, @antoine.chauvet, thanks!

stephaneschneider

·4 years ago · Edited

Hi all, yes we are aware of it and working on a resolution. Please reach out to your CSM / Account Manager if there is any emergency, including support tickets.
Sorry about that!

Stephane

dickbakker

·4 years ago · Edited

Got this from somebody within Collibra:

There is some issue it seems for Xecurify. just got a notification

impacted applications are University.collibra.com
Marketplace.collibra.com
productresources.collibra.com
support.collibra.com

and issue is -> unable to raise support requests and nobody is able to reach the download or documentation resources, go to the university or marketplace.
on https://collibra.xecurify.com/moas/brokerdatabaselogin users only get the
Invalid username or password. Please try again.

Team is working with app provider to resolve it.