Creating a questions forum on a Dashboard
Hi there,
Interested in others experience in creating a dashboard which would act as a forum for users to raise questions and for them to be routed to the team best placed to answer them.
I am exploring the idea of having a workflow which would log the question and based on the domain(chosen) by the user it would then be routed to that team. The team would then answer the question on Collibra.
The view of the dashboard would contain a number of sub communities and within each the record of the Q&A would sit.
Any templates available would be great to see or would love to hear if this was approached differently by your organisation.
The idea here is to have a holistic place that users can ask basic questions regarding their data or about the Collibra application which are not time critical .
alvinuseree
·5 years ago · EditedI wonder if the Asset Grid functionality adds to this solution - you can embed asset grid table views in Dashboards which could be a pretty intuitive way of exposing those knowledge articles/ questions to your end users.
I’ll definitely be giving it a try!
arthurburkhardt
·5 years ago · EditedWe went with the creation of a custom “Documentation” asset, for example "how to do X’, “Understanding why Y”…
The users can comment directly there. You could have a workflow that would create an asset (equivalent of a post), then everyone could comment on it, and there would be a specific attribute for a “solution”.
Getting those assets & comments on a dashboard does not seem feasible, except if you use custom javascript to pull out the info from graphql/rest.
noor
·5 years ago · EditedHi Arthur,
Isn’t linking this documentation asset to other assets (eg. Reports) useful? Did you try doing it?
Example: an analyst had a question on how to write a particular self service analytics query. So, the post got created. Solution is given. The post can be linked to certain report in the report catalog.
arthurburkhardt
·5 years ago · EditedYes, that’s the spirit.
It works great.
Now we do a distinction between “Documentation” and “Questions”. In the example you gave, we would probably allow analysts to ask a question (instantiated as a “Question” asset) and close it with an answer.
Documentation are business assets, Questions are issue assets.
ravindranurukurthi
·5 years ago · EditedHi Arthur
Can you please suggest the Attributes and Relations that you are having in the custom Documentation Asset. I am assuming you are subtyping Business Asset Directly
Do you foresee using the Information on this Asset for providing hints as a part of the ASK THE EXPERT ( for Asset ) and I HAVE A QUESTION workflows, even before the SME/DG Team answers them
arthurburkhardt
·5 years ago · EditedNo, we’re not using it for the ask the expert workflow.