Product Q&A ivantokic17 days agoCalculation of the Seats for the new Licensing Model Hello, we have not yet transitioned to the new licensing model and there are some situations not clear. If someone who had the experience, can shed some light, it would be much appreciated. All is clear on the way a license is determined for individual user, based on the role or membership in a certain group - higher license always prevails. There is also the buffer of 20% to manage consumption and 9 weeks in which the consumption is monitored and then some restrictions are implemented. What is not clear is the counting of the licenses. Example: User A occupies Viewer license and is at some point assigned a role that requires Contributor license based on some permission. At that point user A is +1 for Contributor license count. What happens if the user A no longer has that role that requires Contributor license? Is he still counted in the Contributor license count even though he now occupies the Viewer license? Is there a time period in which you are counted in the higher license count or does it change the second you lose the role/are not in the group anymore? Documentation does not specify anything related to this and it is hard to explain to the clients and cover all the possible situations. And there are a lot of them, imagination goes wild, ex. someone puts wrong user in a group and he now occupies higher license forever even though never used permissions that counts for a higher license? Update: found a part on the Allowance limits if the consumption is calculated weekly that means that user A is counted for Contributor license only in weeks that he occupied a role/group that requires some permission from Contributor - is that correct and tested in the real world? Thanks in advance, Ivan
